Effective January 1, 2018
LA INTELLIGENCE, INC
CA LIC 27187
INVESTIGATIVE SERVICES RETAINER AGREEMENT
This is a contractual agreement between yourself (which may be referred to as “Client”, “I” or “you”) and LA INTELLIGENCE (which may be referred to as “Agency”, “Investigator” or “us”). LA INTELLIGENCE is duly qualified to provide investigative services qualified by S. Brian Mathews, hereinafter referred to as the “Agency”, and is a private detective lawfully licensed in accordance with the requirements set forth by the Bureau of Security and Investigative Services (“BSIS”) and operates under P.I. LIC# 27187, which was issued in 2011 by providing previous proof of experience established in the State of Florida from 1990 to 1992, license number 90-00001 wherein Agency operated until 2000. Agency occupies an office at 9595 Wilshire Blvd., Suite 900, Beverly Hills, Ca 90212 and the main number is 310 894-5200, which is answered during normal business hours.
1. SCOPE OF AGREEMENT
A.) By entering into this Agreement, whether by an in-person signature, a facsimile or other electronic type of communication, or by submitting an online or telephonic form or request to Agency, Client does hereby retain Agency for the purpose of conducting a particular Investigation, as specified by Client. Client agrees to pay all agreed upon fees, costs, and expenses and also grants Agency the permission to act on Client’s behalf in order to perform all work and tasks necessary to obtain, learn, uncover, inquire and investigate all matters related to the requested Investigation. Agency agrees to provide services according to general industry protocols and possesses over 25 years of fully licensed experience between the two states and was also certified by three different counties by their respective sheriff’s to serve lawful process of service. Client represents that there is a lawful purpose to conduct the Investigation and Agency shall act pursuant to Client’s instructions, within a reasonable period of time, and will continue to provide such services until the objective is achieved, or Client requests the Investigation to be terminated
B.) Although Agency will use all reasonable means to obtain the desired result, Agency makes NO GUARANTEE as to any specific outcome whatsoever. Many investigators may try to guarantee certain results, but because certain events and circumstances are outside of the control of Agency, there’s no way to promise that a particular result will be achieved. Agency reserves the right to refuse to continue to provide services in the event of any concern of security, safety, unlawful, unethical or immoral reasons and either party can cancel without cause at any given time. Should Agency withdraw their services at their discretion, Client will receive a refund for the unused portion of paid retainer.
C.) Agency will conduct the Investigation using all reasonably available legal means however Agency will not act in a way that poses a risk of harm or injury to any person, including subject and Agency field operatives.
D.) During the Investigation, Agency may use various sources to obtain information and intel on the subject of the Investigation in order to perform their duties to the best of their ability. These sources often come from third parties which Agency has no control over. Agency is therefore not responsible for its accuracy or contents and all reports should be used for reference purposes only. Client expressly acknowledges and agrees to this and by request, Agency will provide Client with the source, should a subpoena be necessary to be used in court. AGENCY MAKES NO WARRANTY REGARDING THE ACCURACY, VERACITY, INTEGRITY OR QUALITY OF THE CONTENT, MATERIAL OR RESOURCES WHICH ARE OBTAINED IN CONNECTION WITH ANY INVESTIGATION OR BACKGROUND REPORT. Agency subscribes to various intelligence sites that are only accessible to licensed investigators and law enforcement officers wherein some information included may be public as well.
Agency may gather information from multiple sources. Due to the fact that some information is not publicly available, Agency may be unable to verify whether such information is correct or accurate AND A FIELD INSPECTION MAY BE REQUIRED TO VERIFY A SUBJECT’S RESIDENCE. A sample of what intel a comprehensive background report includes is listed on this site under “Background Reports.” We encourage you to view it before purchasing a report so you know what information a typical report includes. Client must demonstrate a legal reason pursuant to the GLBA requirements. Some examples include, but are not limited to; for litigation purposes, collecting a debt, pre-employment, fraud prevention, process service, etc.
E.) Although Agency may obtain the desired results or complete the Investigation, any information that is obtained from the Investigation may be subject to California and/or Federal laws. Part of these laws concerns the admissibility of evidence in a court of law. Although Agency may have obtained evidence which may prove Client’s case or which may help Client in the matter, any and all information that is provided to Client by Agency may be subject to the California Evidence Code and/or the Federal Rules of Evidence. Whether the information is admissible in court, or any other proceeding, will depend on several factors, none of which are guaranteed to be met with regards to the information resulting from the Investigation.
F.) In addition to there being uncertainty about the accuracy and admissibility of the information, Agency is also unable to advise Client as to whether any information that is obtained during the Investigation will have any affect or impact on any legal matter. Agency personnel are not lawyers and no information, statements, case analysis or any other communication should be interpreted as conveying or constituting legal advice. Agency’s Investigation services do not create or constitute an attorney-client relationship and Agency’s services are not a substitute for obtaining legal advice from a qualified attorney. Client should not act upon any information without first seeking the advice of a qualified professional attorney who is knowledgeable about the area of law that the Investigation concerns. If client is an attorney, our findings are generally considered “work product” and may not be subject to discovery. Most evidence obtained by Agency is NOT admissible in it of itself without the Agency’s representative’s testimony.
G.) For certain matters or types of Investigation, Agency may prefer to take direction from Client’s attorney who will be the one who represents the client, should the case go to court. Also, some cases must be directed by the attorney, if Client has one. Client authorizes and agrees to allow Agency to communicate with Client’s attorney for at least those instances where such communication is required. Even though Agency may be required to communicate with Client’s attorney, rather than Client directly, Client expressly acknowledges and understands that whether attorney-client privilege exists with regards to matters discussed between Client and Agency and/or between Client’s attorney and Agency is a question of law and that Agency makes no guarantees, promises, representations or warranties that Agency’s communication with Client and/or Client’s attorney will not waive the attorney-client privilege and/or any protection that any relevant work product may have or may have had otherwise.
H.) Agency will use reasonable efforts to inform Client of any major developments. Agency will also try to accomplish the goals of the Investigation, however, certain events may occur which make it impossible or very difficult to accomplish the objective. If the Investigation requires electronic tracking (GPS) a subject, and the subject learns of the tracking, Agency may at its discretion terminate the Investigation at that time. Agency will discuss with Client the next steps if this happens. The company that Agency uses will not disclose the end user without a subpoena.
I.) All Investigations must be operated in accordance with any applicable laws and regulations. Certain Investigation methods are only permissible under specific circumstances, or they may be prohibited all together. Investigation requests for background searches, must comply with Gramm–Leach–Bliley Act (“GLBA”) requirements. Agency will not conduct a background report or perform a location search on a person without Client being able to demonstrate a lawful and necessary reason for the Investigation. Agency will not perform celebrity background Investigations or disclose any non-public information such as addresses or phone numbers; unless there is an impending legal preceding that Client is involved in. In order for certain tracking methods to be lawful, Client must have a financial interest in the vehicle to be tracked. Tape recording a person without their permission or consent is illegal in California and could be construed as “wire-tapping”which is illegal.
J.) At Agency’s sole discretion, Agency may not require that Client provide personally identifying information upon Client’s retaining of Agency in connection with the Investigation. Agency hereby reserves the right to request that Client provide certain identifying information if, in Agency’s sole discretion, Agency deems there to be a likelihood of a security issue or if Agency deems the disclosure of such identifying information of the Client to be necessary to effectively carry out the Investigation or to protect Agency from any wrongdoing or falsified information that is provided to Agency by Client.
2. SCOPE OF ASSIGNMENT
A.) The scope of this assignment shall be as set forth in Client’s initial email or correspondence to Agency which requested Agency’s services (the “Investigation”). The scope of the Investigation shall be subject to modification by way of written communication (or, if circumstances require, verbal communication) between Agency and Client.
B.) Client must submit an email request to Agency to be provided with a written report before Agency begins working on the Investigation. If Client does not request a written report before work starts, Agency will have the discretion of the frequency that Client will be provided with informal text or email reports which will contain Agency’s findings in the Investigation. Depending on the circumstances of the Investigation and other factors, Agency typically charges anywhere between One (1) and Four (4) hours to prepare a written report which contains the findings of the Investigation along with any video and/or photographic evidence obtained during the course of the assignment. Client will be advised in advance of such costs and must preauthorize Agency to be able to charge those costs. Typically, this applies to workers comp or personal injury fraud where video is obtained of the subject either employed or performing physical activities that are inconsistent with subject’s claims.
A.) Agency’s fees are calculated using a variety of methods, which may depend upon the details of the particular Investigation. Examples of methods of calculation include; per hour rates, per day rates, flat fees and/or a per-case rate. For new Clients, there will be a Five (5) hour minimum which will comprise of Four (4) hours of Investigation, plus One (1) hour of roundtrip travel to and from the subject’s address which is calculated from Agency’s office location
B.) Unless Client is specifically told by Agency that Agency’s billing rate will be calculated in any other manner, Agency’s rate shall be: One Hundred Nineteen Dollars ($119) per hour and Seventy Five Cents ($0.75) per mile. A Four (4) hour minimum may apply, at Agency’s discretion, for any required field work.
C.) At Agency’s discretion, Client may incur Four (4) hours of billed time for each new Investigation that Client retains Agency to work on. This Four (4) hour charge will be for the time that is necessary for Agency to create and maintain Client’s file for that particular Investigation, as well as the time spent to organize and prepare all of the updates and reports which are related to the Investigation. Often, recognizance preparation is required for certain surveillance
D.) A Four (4) hour daily minimum per investigator per day is required for every Investigation plus a flat one (1) hour for travel to and from the subject location unless otherwise specified in advance.
E.) In certain situations, it will become necessary for Agency to contract with third party professionals or to utilize certain devices or technologies in order to obtain the desired results. Rates for other professionals may vary, depending on the type of professional and the manner in which the professional needs to be utilized. For example, computer forensics professionals are billed at a minimum of One Hundred Seventy Five Dollars ($175) per hour. Other third parties such as process servers, polygraph examiners, TCSM technicians (bug sweeps) or others private investigators may also be used during the Investigation. Devices which require Agency to install and/or retrieve certain devices will be accompanied by fees in the amount that is equal to how much time it takes Agency to perform such installations or removals.
F.) Agency’s rates will typically consist of administrative fees, phone calls, texts, emails, reports, video and photo processing, case preparation and other necessary and related costs. Subject to Agency’s discretion, certain costs may be reduced or removed from Client’s balance. Generally, the first 25 miles are free.
G.) For certain Investigations, such as airport surveillance, two unit teams may be required. Agency’s fee will be based on an hourly fee for each investigator that is used on the Investigation, for the amount of time that each investigator works on the matter. Agency discounts charges for two unit assignments which are generally billed at $185.00 per hour and in certain instances, Agency will require a two unit team in order to protect the integrity and avoid detection.
A.) The agreed upon cost of the Investigation will be billed to Client in advance. Client’s credit card authorization will be kept on file in the event that the retainer amount is exhausted, or if it becomes necessary to cover the cost of expenses that are incurred in connection with the Investigation. With the exception of time-sensitive matters, as described below, Agency will not bill Client unless such amount is authorized by the Client. Agency’s fees will not substantially exceed an amount previously agreed upon without Client’s prior consent. In the event that an authorization for costs is required, but is unattainable due to Client’s unavailability or other prohibitive circumstances, the Agency will act in what the Agency believes is the best interest of the case objective. Any invoices provided by Agency to Client will be due upon receipt, with no exceptions. In the event that the Investigation concludes earlier than expected, Agency shall refund to Client any remaining balance of the fees that were paid in advance by crediting the card used or by mailing a check if 30 days has gone by.
B.) At Agency’s discretion, Agency will provide Client with a complementary consultation, whether on the phone, through email or in person. In person consultations and meetings are not required or typically necessary, as Agency is usually able to obtain all of the necessary information and directions over the phone or via email. Agent will also normally be able to communicate with the Client throughout the Investigation in the same manner. Certain situations do arise; in particular, when the Client has a belief that they’re electronic communications may have been compromised. In those circumstances, it may be ideal for Client to meet at Agency’s office, however due to Agency’s schedule; such a meeting may be subject to parking expenses and a one hour minimum time reservation.
C.) Upon Client’s retaining of Agency to conduct the Investigation, Agency may gather typical contact information about Client, including certain documents such as copies of Client’s driver’s license and a credit card authorization. It will also be necessary for Agency to obtain any relevant information and document concerning the Investigation.
D.) Client agrees to pay the full retainer amount in advance, the amount of which will be applied towards Agency’s time, effort and resources, along with a separate amount which will be required in order to cover expenses that may be incurred in connection with the Investigation. Whenever necessary, in order to replenish the retainer amount, or if additional expenses are expected to be incurred during the Investigation, Agency may request an additional payment during the course of the Investigation by providing Client with a written or verbal report which will be furnished periodically as to the progress of the case.
E.) If, at the end of the Investigation, Client has an outstanding balance to Agency, Agency reserves the right, in Agency’s sole discretion, to withhold any remaining findings or information related to the Investigation. In order for Client to be able to pay Agency for any amounts due, Client may either provide Agency with credit card information over the phone or through email. Agency does not accept PayPal or checks unless authorized in advance. Agency does not bill clients unless they are a law firm and all bills are due upon receipt.
A.) Client agrees to pay for all additional costs or expenses that are incurred during the Investigation. Typical expenses include, but are not limited to; mileage, tolls, parking, food, lodging, administrative costs associated with obtaining certain records, and other costs that Agency deems reasonably necessary in order for Agency meet the objective of the Investigation. In addition to the expenses stated above, certain expenses may be incurred which are in direct relation to the Investigation. For instance, if Agency is required to follow a subject into a restaurant or a hotel, Client will be responsible for all reasonable costs and expenses in occurred in connection with observing the subject at such a location. Client shall be liable for any lost or damaged equipment, tools, devices or any instrumentalities used during, or in connection with, an Investigation. When the circumstances of an Investigation allow for the legal use of a GPS tracking system, if a subject finds or damages a tracker and/or discards it, the Client will be responsible for the cost of the replacement of the unit at a cost of $380.00. For regular and ordinary costs and expenses, Agency will typically provide Client with receipts for those costs. Although the majority of costs and expenses are generally able to be documented with a receipt, from time to time, there may be certain expenses and costs for which no receipt may be available. Client acknowledges and agrees that Agency’s failure to provide a receipt will not be considered a breach of Agency’s duties. Agency will typically seek authorization from Client for any instance where an expense exceeds, or is likely to exceed, a reasonable amount, in comparison with the overall costs of the Investigation, the nature of the Investigation and the complexity of the matter being investigated.
B.) Given the commonly time-sensitive nature of certain Investigations, it may not be possible for Agency to be able to contact Client in certain circumstances. In situations where Client is unable to be reached by Agency, Client does hereby authorize and grant permission to Agency to be able to act and incur reasonable costs on Client’s behalf in such a situation, notwithstanding Agency’s inability to obtain prior approval of such costs from Client. Subject to Agency’s sole discretion, and subject to Client’s economic situation and whether there is a presence of a financial or otherwise hardship, Agency may waive mileage and other related costs.
C.) When Agency is required to spend at least Eight (8) hours in one 24 hr. period in providing Investigation services, Client will then compensate Agency with the following: (i) meals; and (ii) with a per diem payment in the amount of One Hundred Dollars ($100).
D.) When Agency is required to travel out of town (50 miles or more from Agency’s place of business), Client will be responsible for related costs including travel, accommodations and meals. For long distance travels that Agency accomplishes by driving, there will be no charge for the first 25 miles, then a charge 0f $0.75 per mile will apply for the remaining distance. Agency will select reasonable means of transportation and will stay at reasonably priced accommodations. However, if the Investigation requires Agency to stay at a particula location, usually where the subject of the Investigation is staying, then Agency may incur additional costs in the accommodation and will be estimated and paid for in advance like airfare and lodging costs.
All information provided to the Agency by Client or otherwise shall remain confidential and documented in the case file. Pursuant to California law and the Private Investigator Act, any and all information obtained, learned, uncovered, and acquired as a result of the Investigation shall remain confidential and at no time shall Agency divulge, provide, or share such information with any person or entity or public domain without the express written consent of Client’s authorization. At the Client’s request and subject to the terms of this Agreement, Agency shall provide a full written report and copies of all images obtained during the course of the Investigation. Although Agency is under a duty of confidentiality, Agency will strictly comply with any court order, subpoena or judicial decree that has been issued by a court of competent jurisdiction. Upon Agency’s notification of such an order, Agency will use reasonable efforts to inform Client as soon as possible of such a request. Notwithstanding this provision, Agency may disclose certain related information that would otherwise be deemed confidential in order to establish a claim or defense on behalf of the Agency in a controversy between the Client and Agency, to establish a defense to a criminal charge or civil claim against the Agency based upon conduct in which the Client was involved, or to respond to allegations in any proceeding concerning the Agency’s rendering of Services to the Client. Client expressly agrees and acknowledges that the commencement of any claim or action against Agency in connection with the Investigation shall be deemed a waiver of any such information related to Client’s claim against Agency as being classified as confidential information and shall further be deemed an acceptance of Agency’s disclosure thereof in connection with defending against such claim.
7. NO LEGAL ADVICE
Despite any appearance of knowledge of law or any implication thereof, this Agency at no time offers any legal advice and strongly suggests consulting with an attorney before making any legal or other major decisions.
8. COURT OR OTHER TESTIMONY
A.) All courtroom and deposition fees are due in advance. A retainer for the amount must be received at least Seven (7) days prior to scheduling Agency for a court appearance, testimony or deposition. Agency shall not be responsible for court delays, cancellations or any other event which causes the delay or cancellation of such a proceeding.
B.) Any testimonies that may be required by request, subpoena, or otherwise will be billed at a daily rate. Court appearances are billed to Client at a flat fee daily rate of Five Hundred Dollars ($500), plus parking for each visit, even if the proceeding is postponed for whatever reason. The particular investigator that worked the case will appear at the proceeding, unless the investigator is unable to do so, in which case Mr. Mathews will. It may be worth mentioning that Agency has been certified as experts in many of the court venues that Agency has testified in.
C.) Client may be responsible for any related travel expenses, which may include travel, accommodation, meals, and per diem costs. In the event that Client is at the time unable to pay Agency for such testimony, Agency will not withhold such testimony where the matter in question could be compromised. Agency understands that often, the work that we do is rendered useless if it cannot be proven in a court of law. Agency may also, at its discretion, provide testimony on a pro-bono basis in the event that Client is indigent and able to furnish proof thereof.
9. CANCELLATION & TERMINATION
For Investigations requiring Agency to travel out of town (50 miles or more from Agency’s place of business) and further require Agency to stay in the travelled area overnight, Client’s retainer will become non-refundable upon Agency’s receipt, due to the substantial amount of time and resources that Agency will expend in reliance on Client’s request for Agency to travel in connection with an Investigation. For all other situations, in the event that Client cancels the requested services, in order for Client to be eligible to receive a 50% refund of any payment that had been made to Agency, Client must provide Agency with a minimum of Forty-Eight (48) hours notice prior to the time of the scheduled activity. For cancellations which occur less than Forty-Eight (48) hours prior to the time of the scheduled activity, Agency may provide Client with a credit which may be applied towards the next Investigation. Cancellations should be sent by text or email but phone call may be accepted at our discretion. Refunds will be placed back on Client’s credit card which is on file, so long as the refund is requested within Thirty (30) days of credit card payment. For all other refunds, Agency will issue a check to Client instead which will be mailed within 48 hours of cancellation however a fee of 5 % will be deducted for the credit card fees Agency incurred when card was used. Although Agency will generally process refunds to Client’s credit card within 24 hours. Payment may take between Three to Five (3-5) business days before the refund is credited to Client’s bank account. In the event that Client fails to provide Agency with at least Twenty Four 24 hours notice of the cancellation of the Investigation. For emergency cases, which are those matters in which Client retains Agency on a less than Twenty Four (24) hour notice prior to the commencement of the Investigation, Agency’s rate will be equal to One and One Half Times (1.5x) Agency’s normal rate, per investigator, for the first Four (4) hours of the Investigation, per Investigation. Agency’s normal rate shall apply after the first Eight (8) hours of Investigation. If client cancels an investigation that must be performed within a 24 hour period and subsequently cancels after contracting with Agency, often extreme measures have to be taken in order the accommodate the short notice, then Client agrees they due to the time and resources that Agency expended in connection with the requested investigation, that Client will forfeit the retainer, at Agency’s discretion, and no refund will be due for any reason.
Client’s satisfaction is agency’s number one priority. If Client is satisfied with Agency’s work, it is greatly appreciated if Client leaves a positive review on Agency’s Yelp profile or Google page. Most likely, you yourself relied on what former clients had to say and it’s important to agency that you also contribute your personal experience just the same. We realize this and are appreciative of the reviews that our clients have written in the past but in order to keep it current, new clients should contribute as well. Agency also respects everyone’s Freedom of Speech and Freedom of Expression, however, Client is encouraged to first communicate to Agency any problems or concerns that Client may have about Agency’s performance. If Client indicates to Agency that performance was unsatisfactory, Agency may offer Client certain options that can be taken in order to remedy Client’s issues. Such options may include; refunds, expending additional time in the Investigation, providing additional consultations or reports, or any other means that would act to rectify the problem. Remember, Agency can only help and fix something if Client communicates the problem first to Agency. We do not spend money on advertising in order to keep our rates competitive and because some cases contain sensitive details, we respect the fact that not every client will write one so please consider this when you are satisfied just like the ones before you which made your decision to use us a little more comfortable. If you are a new Yelp user and have no history with them, chances are your review will be dropped to the “not recommended” category which is their way of filtering reviews that are not authenticate. If this is the case with you, then write one on our Google page by googling LA Intelligence and it will populate on the first page. Thank you and special thanks to all that took the time to help us build our reputation.
11.REPRESENTATIONS & WARRANTIES
A.) Client represents and warrants that: (i) Client has been truthful and has not misrepresented themselves or those they represent in any way; (ii) Client has a legitimate and permissible purpose in requesting Agency to conduct the Investigation; (iii) Client will use any information obtained from the Investigation for lawful purposes; (iv) Client will keep any information learned from the Investigation to themselves and only to those third parties who have a legitimate need to receive the information or which are authorized by law to receive the information; (v) Client will at all times be truthful and provide all relevant information to Agency; Client acknowledges and agrees that Agency makes no warranties, guarantees, assurances or promises as to any results of the Investigation or any accuracy or veracity of any results or information obtained in connection with the Investigation.
B.) Agency represents and warrants that: (i) Agency holds a valid license issued by the Bureau of Security and Investigative Services; (ii) Agency will keep information learned from the Investigation confidential, unless that information because public knowledge or Agency is required to disclose the information by court order.
12. RELEASE & INDEMNIFICATION
A.) Client agrees not to assert or maintain against Agency, any claim, suit or demand of any kind or nature whatsoever in connection with Agency’s performance of services in connection with the Investigation. Client releases Agency from and against any and all claims, liabilities, demands, actions, causes of action(s), cost and expenses whatsoever, at law or in equity, known or unknown, anticipated or unanticipated, which Client had, now has, or may have resulting from Agency’s actions in connection with the Investigation.
B.) Client agrees to indemnify and hold Agency, its’ investigators, officers, agents and employees harmless from any liability, loss or damage that Client may suffer as a result of claims, demands, costs or judgments against them arising out of the activities to be carried out in connection with the Investigation, including, but not limited to, the use by Client of the results obtained from the Investigation.
All notices provided in connection with this Agreement will be in writing and will be delivered by either; (i) certified or registered mail, postage prepaid, and return receipt requested, or (ii) courier, and will be deemed effective upon receipt by the contact listed at the address set forth above, or at such other addresses as the Parties may designate by written notice to the others. Any change in the contact persons of the parties shall be communicated to the other party in writing and shall be effective days from issuance thereof.
A.) Insurance. Agency maintains liability and Errors & Omissions insurance.
B.) Jurisdiction. This Agreement shall be performed in the State of California. Notwithstanding the principles of conflicts of law, the laws of California shall govern the interpretation and enforcement of this Agreement and the parties agree to the exclusive personal jurisdiction and venue in the state and federal courts of the United States located in the State of California, City of Los Angeles and the parties hereby waive any defenses relating to such jurisdiction and venue. Any action relating to this Agreement shall exclusively be instituted in a court of competent jurisdiction in Los Angeles, California.
C.) Severability. If any part of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or by any other legally constituted body having jurisdiction to make such determination, the remainder of this Agreement will remain in full force and effect.
D.) Merger & Integration. This Agreement, along with any emails between Client and Agency, particularly including Client’s initial correspondence requesting Agency’s service, shall collectively make up the entire agreement between Client and Agency. All prior negotiations are merged in this Agreement. Certain terms of this Agreement may be modified by email correspondence between Client and Agency. The language of this Agreement shall not be interpreted in favor of or against any party as the drafter of this Agreement. Any unspecified matters may be amended or added by Agency.
E.) Modification. This Agency may revise these terms from time to time. The changes will not be retroactive, and the most current version of the terms will govern Agency’s relationship with Client. Agency is under no duty to provide Client or past clients with notification of any such changes. However, Agency may notify Client before any changes which may affect the cost or substantive terms of Agency’s relationship with Client become effective. By retaining Agency or utilizing Agency’s service after such revisions have become effective, Client agrees to be bound by such revised terms.
F.) Although in 25 plus years, we have had only one complaint where the state found in our favor, any complaints filed with the state licensing division, credit card disputes, or negative reviews written where the agency is required to defend it’s position, Client holds Agency harmless for any information disclosed with regard to our findings, or otherwise. We may be asked to submit a response to such a complaint or dispute wherein Agency will disclose details of the investigation. Before Client takes such an action, they are encouraged to file the complaint or dispute directly with Agency manager first in an effort to resolve the matter in advance. Client satisfaction is our number one objective and will provide remedies or options to satisfy Client such as a refund or investigative time at no additional charge. For instance, if we lose sight of the subject during an investigation whether it could be avoided or not, Agency may, at it’s sole discretion, provide additional time to make up for the lost time. It should be noted that Agency has never been sued in a court of law in the 25 plus year tenure that Agency has been in business.
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